Returns Policy

Warranty Disclaimer


Limited Warranty: Apption Labs hereby warrants that the MEATER® wireless smart meat thermometer is free from defects in parts, materials, and workmanship for a period of two (2) years in the EU, Great Britain, Canada, Australia, and New Zealand; and one (1) year in the USA and all other countries, when purchased from ApptionLabs or an approved vendor / partner. Should any repairs or servicing under this warranty be required by you during the limited warranty term, please contact the Customer Service Team at JDM Products LTD by email or mail for instructions on how to pack and ship your MEATER® wireless smart meat thermometer back to JDM Products LTD:

United Kingdom

JDM Product Customer Service Team

Unit 9/10 Signal Park, West March, Daventry, United Kingdom, NN11 4SA

orders@jdmproducts.com
Do not send any parts of the MEATER® or the MEATER® wireless smart meat thermometer itself to Apption Labs without obtaining a Return Merchandise Authorization (RMA) number and/or instructions.

All costs for shipping any parts of MEATER® or the MEATER® wireless smart meat thermometer itself to Apption Labs will be paid for by the Customer. All costs for return shipment of Customer products from Apption Labs to the same address the Customer's product came from will be paid for by Apption Labs. Apption Labs require products to be returned before a replacement product may be issued.

This warranty is VOID if: a. the Product Safety instructions for proper usage of the Products are not followed; b. accidental damage occurred caused by the user or cooking apparatus; c. the MEATER® was used commercially; or d. if MEATER® has been tampered with.

Return Policy

Return Policy

JDM Products is committed to customer satisfaction. We aim to make all aspects of ordering hassle-free, especially returns.

Unwanted / Change-of-Mind Returns
If you have changed your mind, you may request a return within 30 days from the purchase date.

To be eligible for an unwanted return:
• The item must be unopened, unused, and in resalable condition
• The item must be returned with all original packaging, accessories, and inserts
• You must provide proof of purchase

How to request an unwanted return:
Email orders@jdmproducts.com (or call +353 (0) 1 20 50 500) within 30 days of purchase and request a Return Authorisation number (RA#).
Include: your full name, order number, delivery address, contact phone number, and the product you wish to return.

Once issued, clearly write the RA# on the outside of the parcel and return the item to:
JDM Products LTD, Unit 9/10 Signal Park, West March, Daventry, United Kingdom, NN11 4SA

Unwanted return shipping:
Return shipping costs are the customer’s responsibility for unwanted returns.
We recommend using a tracked/traceable service. We cannot be responsible for parcels lost in transit to us.

Refunds (unwanted returns):
Once received and inspected, we will process an eligible refund to the original payment method.
If the item is returned opened, used, incomplete, or not in resalable condition, we may refuse the return or apply an appropriate deduction.

Lost in Transit / Delivery Issues (Non-Delivery)
If you have not received your order within 7 days from the purchase date, you must contact our Customer Support Team so we can raise an investigation within the required timeframe.

How to report a non-delivery / lost-in-transit issue:
Email orders@jdmproducts.com (or call +353 (0) 1 20 50 500) within 7 days of purchase.
Provide your order number, delivery address, and any relevant tracking information.

What happens next:
We will raise an investigation with the courier.
If the courier confirms the parcel is lost (or the claim is accepted), we will offer, at our option, a replacement or a refund.

Important:
If you contact us after the 7-day reporting window, we may be unable to proceed with an investigation or offer compensation for the shipment.