Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to JDM Products at Unit 9/10 Signal Park, West March, Daventry, United Kingdom, NN11 4SA. Ph +353 (0) 1 20 50 500 contact orders@jdmproducts.com. Your benefits under this warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the UK Consumer Rights Act 2015. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Return Policy

JDM Products is committed to our customer satisfaction, we aim to make all aspects of ordering hassle free, especially returns.

Shipping Policy

Most orders will ship within 24-48 hours during weekdays

Please allow additional time for orders placed during the weekend as our Couriers only pick up Monday to Friday at 4pm GMT

We do not deliver to PO box and prefer a business address for shipping where possible.

RETURNS FOR WARRANTY - FOLLOW THE DIRECTIONS BELOW

We want to provide you with excellent customer service if you need to return your Meater Product. Please follow this procedure as it will enable us to give you up to date information as soon as you call.

Before returning any items, please make sure you have R.A #. (Return Authorization Number). ​This is basically your tracking number.

Return Authorisation number’s (RA#’s) must be issued by JDM Products. Contact us via phone or e-mail.

To issue an RA#, we will need some information from you; Your full name, your delivery address, your contact phone number, what product from JDM Products you are returning and what is the fault?

All warranty claims must be accompanied with a PROOF OF PURCHASE from an authorised dealer.

All returns are best sent directly to JDM Products. Please use the street address above for the most prompt service. Make sure you use a traceable method of return e.g. courier or Registered Post. We cannot be responsible for lost packages. Please also ensure that your JDM Products product is packaged well to avoid damage in transit (A box is best). JDM Products takes no responsibility for items damaged in transit.

Make sure you include your name, return address and a phone number.

JDM Products will assess your product, and then advise you of the outcome.

JDM Products will do our best to turn around the return within 7 – 10 business days of receiving the return (depending on problem).

JDM Products reserves the right to any decision on a faulty item.

LIMITED WARRANTY- FOR SALES IN THE UK: Against defects for 2 years from the date of purchase. Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to

JDM Products LTD Unit 9/10 Signal Park, West March, Daventry, United Kingdom, NN11 4SA. Ph +353 (0) 1 20 50 500.

Further details at www.jdmproducts.com or contact customer service at - orders@jdmproducts.com.

​Your benefits under this JDM Products warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the UK Consumer Rights Act 2015. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns and Warranty Department

Please send to:​Unit 9/10 Signal Park, West March, Daventry, United Kingdom, NN11 4SA.

​Please contact: Phone: +353 (0) 1 20 50 500. E-mail: orders@jdmproducts.com

All costs for shipping any parts of MEATER® or the MEATER® wireless smart meat thermometer itself to JDM Products will be paid for by the Customer. All costs for return shipment of Customer products from JDM Products to the same address the Customer's product came from will be paid for by JDM Products.

JDM Products requires products to be returned before a replacement product may be issued.

This warranty is VOID if:

a) The Product Safety instructions for proper usage of the Products are not followed.

b) Accidental damage occurred caused by the user or cooking apparatus

c ) The MEATER® was used commercially If MEATER® has been tampered with